Where do you ship from?
Los Angeles, California.
Shipping Timeframes
Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 4-8 business day after you order. *NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details!
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
DOMESTIC:
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days
UPS Ground: 2-5 business days ($100 insurance included)
DHL eCommerce: 3-8 business days ($100 insurance included)
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (DHL eCommerce): 7-13 Business Days ($100 insurance included)
DHL eCommerce International Priority 4-12 Business Days ($100 insurance included)
UPS Worldwide Expedited 2-5 business days ($100 insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
How do I track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don’t see the email in your inbox try checking your spam folder or add customerservice@jeffreestarcosmetics.com to your safe sender’s list.
Our makeup is manufactured in Los Angeles with no imported ingredients.
Why can’t you ship to my address?
Sometimes, you might receive an error message indicating that we can’t ship to your address. The error message may say something like this, Your cart has been updated and the items you added can’t be shipped to your address. Remove items to complete your order or Shipping not available to selected address. Our shopping cart has the most updated information since our stores are connected directly to our parcel carrier systems and custom shipping rules. If the address you want to use is in an area where our carriers are having difficulty with delivery, the carrier might recognize the address as invalid. This process helps you avoid issues with undelivered packages, long transit times, or problems with customs clearance.
We want everyone who loves Jeffree Star products to have access to them, so if you cannot use the shipping address you want, reach out to us, and we might be able to point you to a local authorized retailer.